Their purpose is to deliver useful information to the user, avoiding any display of marketing content.

Transactional messages can be used to inform regarding an account balance or to offer a delivery status update. They are widely used to connect customers with your customer care, offer products and services and collect feedback and reviews.Ģ. This type of Viber message is completely free and there are no limitations on messaging or amount of contacts. Conversational messages can be used by customers to interact with your brand. Types of Viber Business Messages:ĭepending on your business needs Viber Business Messages are divided into 3 main types:ġ. So, let’s dig deeper and get a better understanding of the channel. It is way cheaper than SMS, yet it allows you to do so much more.

With 7 million interactions happening every minute, more than 1 billion users, and 260 million monthly active users, no one can deny that Viber is an ultra-popular communication channel and one of the top 10 downloaded apps of all time. All this through a verified business account (indicated with a blue tick beside the business name). They can receive information and status updates regarding their favorite services and on the other hand, brands can communicate with them using rich media, such as images, videos, and documents. Through these messages customers can directly contact the banks, brands, retailers, you name it, that they have subscribed to. Viber Business Messaging allows businesses to communicate, either 1-way or 2-way, with customers who have subscribed to them, through their channel of choice.

Where is viber messaging app popular